Terms & Conditions
Last Updated: October 15, 2023
Welcome to Prime Custom Boxes!
These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our website and services, located at www.primecustomboxes.com (the “Site”). By accessing or placing an order with Prime Custom Boxes, you agree to comply with and be bound by the following Terms. If you disagree with any part of these Terms, please do not continue to use our Site.
1. About Prime Custom Boxes
Prime Custom Boxes is a professional packaging and printing company that specializes in custom boxes, packaging solutions, and printed materials. Our goal is to provide high-quality, customized products for brands and businesses.
2. Use of the Website
By using this Site, you confirm that:
You are at least 18 years old or using the Site under the supervision of a parent/guardian.
You will not use the Site for any illegal or unauthorized purpose.
You will not attempt to interfere with the operation or security of the Site.
3. Product Information & Customization
All products displayed on our Site are custom-made based on client specifications.
Product images are for illustration purposes only; actual colors, materials, and finishes may vary due to printing and screen display differences.
Prime Custom Boxes reserves the right to make changes to product specifications or pricing at any time without prior notice.
4. Pricing & Payments
All prices listed on our Site are in USD (depending on your region) and are exclusive of taxes and shipping charges unless otherwise stated.
Payments must be made in full before production begins.
We accept various payment methods including bank transfer, debit/credit card, and online payment gateways.
5. Order Approval & Production
We begin production only after final artwork approval from the client.
Once approved, no changes or cancellations can be made to the order.
Production timelines vary based on order size and customization details. Estimated delivery dates are provided for convenience and are not guaranteed.
6. Shipping & Delivery
Prime Custom Boxes ships orders through trusted courier partners.
Delivery times depend on destination and courier availability.
Prime Custom Boxes is not responsible for delays caused by courier services, weather, customs, or other factors beyond our control.
Risk of loss passes to the customer upon dispatch.
7. Returns & Refunds
Due to the custom nature of our products, returns or refunds are generally not accepted once printing or production has started.
However, if your order arrives damaged or defective, please contact us within 3 business days with photo proof, and our support team will review your case for possible reprint or replacement.
8. Intellectual Property
All content, designs, logos, images, and materials on this Site are the property of Prime Custom Boxes.
You may not reproduce, distribute, or modify any part of our content without prior written permission.
9. Limitation of Liability
Prime Custom Boxes shall not be liable for:
Any indirect, incidental, or consequential damages resulting from your use of our Site or products.
Errors in customer-provided artwork or content.
Delays caused by third-party couriers or incomplete customer information.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
11. Changes to Terms
Prime Custom Boxes may update or revise these Terms at any time without notice. Updates will be effective immediately upon posting on this page. Your continued use of our Site constitutes acceptance of any changes.
12. Contact Us
For any questions or concerns regarding these Terms, please contact us:
Email: sales@primecustomboxes.com
Phone: +1 925 6959 888
Address: 2840, W SAM Houston PKWYS, UNIT 5167, Houston, TX, 77042 USA
